Customer care / direct line
KEEP YOUR
ORDER MOVING.
Help with drops, accounts and delivery updates.
Ordering
You can buy as a guest. Stripe handles the secure payment page and confirms the delivery details before payment. An account is optional.
Save a guest order
After payment, create an account with the same checkout email. The completed order will connect securely and appear in your order history.
Tracking
Sign in to see current and past orders. When the team dispatches your piece, the courier reference and tracking link appear against that order.
Changes & problems
For an address change, cancellation request, damaged item or another order problem, contact us as soon as possible with the order number. Options depend on how far the order has moved through production and dispatch.
Events & community
Use the event submission form for listings. Every submission is reviewed before it appears publicly, so the information may not go live immediately.
Contact
Email info@theravehub.co.uk. Include your order number where relevant so the team can find the right record quickly.